Navigating Your Journey with HogLights: Everything You Need to Know
At HogLights, we know that lighting your ride isn’t just about brightness — it’s about safety, performance, and lasting quality. Whether you're curious about our LED range, installation advice, or how our warranty and returns process works, this FAQ is here to help. Let’s brighten your ride together.
General Questions
Why choose HogLights?
HogLights specialises in LED lighting, offering high-quality products at competitive prices with exceptional customer service. We're riders too — so we understand what matters.
What products do you offer?
We offer a full range of LED lighting and electrical upgrades for motorcycles — including headlights, tail lights, turn signals, driving lights, and audio gear.
How do I find and install the right LED product for my vehicle?
Use the Year/Make/Model lookup tool on our website to find compatible products. Most of our products are plug and play, and installation instructions are included or available on the product page.
What is the warranty on HogLights products?
All HogLights products come with a 7-year warranty covering manufacturing defects and faults. This warranty applies from the date of purchase.
How does shipping work?
We offer standard and express shipping within Australia and selected international destinations. Shipping costs are calculated at checkout. All orders are tracked — you’ll receive tracking details when your order is dispatched.
What is your return and exchange policy?
You may request a change-of-mind return within 14 days of receiving your order, and the item must be returned within 30 days. A 20% restocking fee applies, and return shipping is at the buyer’s cost. Faulty items are covered under the Australian Consumer Law. Full details can be found here.
Can I track my order once it's shipped?
Yes, tracking is provided for all orders. You’ll receive a tracking number by email once your order has been dispatched.
Where can I buy HogLights products?
You can purchase directly from our website or through one of our 280+ authorised dealers across Australia, New Zealand, and select international locations. Use our Dealer Locator to find one near you.
Do you have any physical stores or dealers?
Yes, HogLights has a wide dealer network. Visit our Dealer Locator to find your nearest authorised location.
Can I visit your warehouse?
Our warehouse is not open to the public, but you can order online or through our dealer network.
Do the lights come with a user manual or installation guide?
Yes, all products include a user guide or installation instructions. If you’re missing one, contact us and we’ll send a digital copy.
Are the lights energy-efficient?
Yes, all HogLights LED lights are energy-efficient and designed for long-lasting performance and minimal current draw.
How can I stay updated with HogLights?
Sign up for our email newsletter or follow us on Facebook and Instagram to stay informed on new products, promotions, and events.
How can I contact HogLights for support or enquiries?
Email us at support@hoglights.com.au. We aim to respond within one business day.
Installation & Usage
How do I install the LED lights on my motorcycle?
Most HogLights are plug-and-play and can be installed with basic tools. Refer to the included guide or product page for model-specific instructions. If unsure, we recommend professional installation.
Do I need any special tools to install the lights?
Generally, no — basic hand tools like screwdrivers or Allen keys are usually sufficient. Some products may require minor trimming or bike-specific tools (noted on the product page).
Can I use the lights in all weather conditions?
Yes, our lights are designed to be weather-resistant and are rated for use in rain, fog, and other challenging environments.
How long do the LED lights last?
Our LEDs typically last between 25,000 and 50,000 hours. They’re built for durability in tough riding conditions.
How do I care for and maintain my LED lights?
Keep lights clean and free of dirt, bugs, and grime. Check connections periodically, especially after rough rides or wet weather.
Product Information
Are the lights compatible with all motorcycle brands?
Many of our products are made specifically for Harley-Davidson models, but we also offer fitments for BMW, Indian, and others. Check your model on our website or contact us for compatibility.
How do the lights improve visibility compared to traditional bulbs?
HogLights LEDs offer a much brighter, whiter light with a more focused beam pattern — increasing your visibility to others and lighting up the road better than halogen or incandescent bulbs.
Safety & Regulations
Are the LED lights compliant with road safety regulations?
Yes. Most HogLights are ADR, DOT, and ECE113 certified, making them compliant for use in Australia, New Zealand, the EU, and the United States.
Do the lights have certifications or approvals?
Yes. Our products are tested to meet ADR, DOT, and ECE standards. You’ll find certification info on each product page or on the packaging.
How do the lights enhance rider safety?
Our lights improve night-time visibility, make you more visible to other road users, and offer a crisp beam pattern that helps reduce glare and distractions.
Customer Support
What should I do if I face an issue with the lights after installation?
First, check the installation guide to ensure all connections are correct. If the issue persists, email support@hoglights.com.au with your order number, model, and issue description.
Do you offer technical support for product-related queries?
Yes. Reach out to support@hoglights.com.au and include your vehicle details and a description of your query. We’re happy to help.
How can I provide feedback or a review?
You can leave a review directly on the product page or email us at support@hoglights.com.au. We always appreciate rider feedback.
Miscellaneous
Do you offer any discounts or promotions?
Yes, we run promotions from time to time. Follow us on Facebook or subscribe to our newsletter for updates and exclusive offers.
Do you collaborate with motorcycle clubs or offer group discounts?
We do! We support motorcycle clubs across Australia and New Zealand and offer group deals. Email sales@hoglights.com.au for more info.
