Navigating Your Journey with HogLights: Everything You Need to Know
At HogLights, we understand that illuminating your journey is about more than just brightness; it's about ensuring safety, quality, and longevity. Whether you're curious about the range of products we offer, pondering how our LED lights enhance visibility compared to traditional bulbs, or seeking information about installation and usage, we've got you covered. From understanding our comprehensive warranty to navigating our shipping and return policies, we aim to offer a seamless experience for our customers. Dive into our FAQ sections below, from general questions about purchasing and locating HogLights products to the nitty-gritty details of safety regulations and technical support. Let's brighten your ride together!
General Questions
Why choose HogLights?
HogLights specializes in LEDs, offers high-quality products at reasonable prices, and stands out with its commitment to customer service.
What products do you offer?
HogLights offers a range of LED lighting products for motorcycles and other vehicles.
How do I find and install the right LED product for my vehicle?
Select the appropriate product based on your vehicle's make and model. Installation instructions or resources are available on the website or in the product packaging.
What is the warranty on HogLights products?
HogLights offers a genuine 7-year warranty on their products, ensuring reliability and longevity.
How does shipping work?
HogLights provides various shipping methods, estimated delivery times, and associated costs. They also ship internationally, but additional fees or restrictions may apply.
What is your return policy?
The terms and conditions for returning products can be found on their website.
How can I contact HogLights for support or inquiries?
Contact information and hours of operation for customer support are available on their website.
How can I stay updated with HogLights?
Sign up for the HogLights newsletter for exclusive updates, new arrivals, and special discounts.
Where can I buy HogLights products?
HogLights products can be purchased on their website or through local dealers. Details about dealers are available on the website.
Do you have any physical stores or dealers?
Yes, details about our dealers are available on our website here: https://hoglights.com.au/pages/dealer-locator
Can I visit your warehouse?
Please note that the warehouse is not open to the general public.
Do the lights come with a user manual or installation guide?
Yes, the lights come with a user manual or installation guide.
Are the lights energy-efficient?
Yes, HogLights LED lights are energy-efficient.
Can I track my order once it's shipped?
Yes, you can track your order once it's shipped.
Are the LED lights compliant with road safety regulations?
Yes, the lights have relevant certifications and approvals.
Do you offer technical support for product-related queries?
Installation & Usage
How do I install the LED lights on my motorcycle?
Installation usually involves removing your old lights, fitting the LED lights in place, and connecting them to your motorcycle's electrical system. Follow the specific instructions provided with the product or consult a professional if unsure.
Do I need any special tools to install the lights?
Typically, basic hand tools like a screwdriver and wrench are sufficient. Some models might require specialized tools, which should be mentioned in the installation guide.
Can I use the lights in any weather condition?
Yes, most LED lights for motorcycles are designed to be weatherproof and can be used in rain, fog, or other adverse conditions.
How long do the LED lights typically last?
LED lights generally last much longer than traditional bulbs, often up to 25,000 to 50,000 hours or more.
Product Information
Are the lights compatible with all motorcycle brands?
Most lights are designed to fit a range of motorcycles, but check compatibility with your specific model before purchasing.
How do the lights improve visibility compared to traditional bulbs?
LED lights offer brighter and clearer illumination, improving visibility in low-light conditions and enhancing safety.
Ordering & Shipping
How long does it take to process an order?
Generally, orders are processed within 7 - 10 days. Some items may take longer to ship if they are out of stock or on backorder with the manufacturer.
What payment methods do you accept?
We accept all forms of major credit cards, PayPal, and offer various “buy now, pay later” options.
What is your return and exchange policy?
Safety & Regulations
Are the LED lights compliant with road safety regulations?
Yes, all HogLights LED lights are designed to comply with road safety regulations. They are designed to the e-mark standards of the EU, which means they comply with Australia and New Zealand Design Rules. Most of our HogLights are also DOT approved for use in the United States. Check any specific regulations or restrictions in your local area.
Do the lights have any certifications or approvals?
Our HogLight LED inserts meet ADR, DOT & ECE113 standards, ensuring that you're riding with a headlight that meets the highest safety standards. Most are also DOT approved for use in the United States.
How do the lights enhance rider safety on the road?
LED lights offer brighter and more focused illumination compared to traditional bulbs, increasing visibility during nighttime or adverse weather conditions. This can help other road users spot the motorcycle more easily, reducing the risk of accidents.
Customer Support
What should I do if I face an issue with the lights after installation?
Refer to the user manual first if you encounter any issues. If the problem persists, contact your dealer or our customer support team for further assistance.
How can I provide feedback or a review for a product I purchased?
Miscellaneous Items
Do you offer any discounts or promotions?
We occasionally offer discounts or promotions, generally advertised via our Facebook page or email newsletter.
Can I buy HogLights products from local dealers or stores?
Purchase your HogLights products through one of our 280+ dealers throughout Australia & New Zealand. We also have several dealers located internationally. Check our Dealer Locator [here](https://hoglights.com.au/pages/dealer-locator).
Do you collaborate with motorcycle clubs or offer group discounts?
We work with many Motorcycle Clubs throughout Australia & New Zealand and offer group discounts. Contact sales@hoglights.com.au for further information.
How do I care for and maintain my LED lights?
LED lights require minimal maintenance. Keep them clean from dirt and debris and check connections periodically to ensure they function correctly.
Are there any precautions I should take while using the lights?
Avoid looking directly into LED lights as they can be very bright. Ensure they are correctly aligned to avoid blinding other road users.
Leave a review for us via our website or email support@hoglights.com.au.
Our comprehensive return and exchange policies can be found [here](https://hoglights.com.au/pages/returns-policy).
Yes, HogLights offers technical support for product-related queries.
