If you wish to return an item due to a change of mind, you have 30 days from the purchase date. You can choose a store credit, exchange, or get a refund, excluding shipping costs. This does not apply to warranty claims. For faulty or damaged items, please email us with pictures and a description of the issue at email@example.com before returning the item. A restocking fee may apply. We cannot accept change of mind returns for special or back-ordered items unless they are defective. Ensure returned items are in the condition you received them.
You can find the complete returns policy here.
IMPORTANT: If the original product or packaging is damaged, including by return labels, or if your return doesn't comply with our policy, we might not approve your return request. In such cases, we may return the item to you. Please review the consumer rights and responsibilities on the ACCC's website.
Your rights under the Australian Consumer Law aren't affected by our Change of Mind Policy. You have consumer guarantees that we cannot limit. If the product you received isn't of acceptable quality, fit for its intended purpose, or matches its description or sample, you may qualify for a product repair, exchange, refund, or compensation for any decrease in the product's value (if you decide to keep it).
If you've bought a product with a major defect, you can request either a replacement or a refund. If the product has a minor defect, we may choose to repair it for free instead of offering a replacement or refund. We have the right to inspect the item to see if it's repairable, which doesn't affect your rights under Australian Consumer Law. You can find more information at the ACCC website.
Products returned under consumer guarantees can be returned within a reasonable timeframe given you can provide proof of purchase.
For a "Change of Mind" return, we must receive the product with all its original packaging in a resalable condition. The goods should be unused and all accessories, manuals, tags, and packaging should be intact. If the packaging has scuff marks or traces of sticky tape, we may not process the return.
If your return doesn't meet our return policy, we'll let you know. You'll then have the option to pick up the item from our warehouse or have it shipped to you for a $20.00 fee. We will keep items for 90 days. After this period, any unclaimed goods will be donated to charity.
You'll need to cover the cost of return shipping. We reserve the right to charge a restocking fee or refuse any return requests. If we shipped a defective part or made a mistake, we will fully refund the return shipping charges.
We always strive to send correct items to our customers. However, in rare cases where a product doesn't match the description or the name on the packaging, it's the customer's responsibility to check if the part they received is correct and fits their bike as indicated on the packaging. If the product has been fitted without proper care, the customer may not be eligible for a return.
We handle returns due to a change of mind on a case-by-case basis. We can only accept these returns if the item is in a new, saleable condition (please see the definition of "saleable condition" below). It's crucial that you contact us before returning the item. We offer a store credit, excluding shipping costs, for these types of returns.
As these items are specially imported, we can't accept returns unless the item you received is faulty or damaged.
"Saleable Condition" is defined as the item being returned without marks or damage to the item or its packaging. It should be in the same condition as when we dispatched it. Don't remove items from any sealed packaging, including plastic or cardboard. The item must be in the original box and show no signs of use or fitting. If the item is not in a saleable condition, we might refuse a refund, exchange, or credit.
The return period is calculated from the date of purchase. We must receive the item within the specified period.
Shipping costs are non-refundable unless stated otherwise. If the item was shipped under our free shipping offer, the actual cost of shipping will be deducted from any credit. This amount will range from a minimum of $12.50 to a maximum of $45.00. Please contact us before returning the item if you want to confirm the amount that might be deducted from any potential credit.
Whenever possible, we provide fitment information to ensure the item suits your ride. If you have doubts about an item's fitment, please call or email us beforehand. Although we'll do our best to assist you in selecting the correct part, we can't guarantee to identify parts that may not fit if you've already purchased them. It's the customer's responsibility to check fitment before trying to fit the item or altering it in any way. We can't cover any costs incurred and can't accept modified or painted parts as a return.
Warranties typically do not cover changes in the physical appearance of materials such as leather or nylon, or any damage caused by normal wear and tear, accidents, misuse, incorrect installation, or improper care.
Some items have unique warranties and return conditions set by the manufacturer. If your item falls into one of the following categories, please contact us to address your concerns or process your return:
Special orders are non-returnable and non-exchangeable as they are specifically requested by the customer and usually include items not typically stocked. We are not responsible for delays in production or other unforeseen circumstances that might delay the delivery of special orders. We provide an estimated lead time for your order but cannot guarantee it. Price adjustments or loaner items will not be provided due to manufacturer delays.