Returns & Refunds Policy

At HogLights, we aim to supply high-quality motorcycle lighting products that perform reliably and meet rider expectations. This policy explains how returns, refunds and exchanges are handled.

If you have any questions about a product before ordering, please contact us — we're always happy to help ensure you select the correct item for your motorcycle.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces your rights under Australian Consumer Law.

Confirm Motorcycle Compatibility

Motorcycle parts are often model-specific and may vary between model years and trim levels.

Customers are responsible for confirming compatibility with their motorcycle prior to placing an order. If you are unsure about fitment, please contact HogLights before ordering and our team will assist where possible.

Returns requested due to incorrect model selection or compatibility issues may be subject to restocking fees and return shipping costs.

Return Authorisation (RMA Required)

All returns must be authorised by HogLights before being sent back.

Please contact us with your order number and reason for the return to obtain a Return Merchandise Authorisation (RMA). Returns received without an approved RMA may be refused.

Change-of-Mind Returns

We may accept change-of-mind returns under the following conditions:

• The return request is made within 30 days of delivery
• The product is unused, uninstalled and in original packaging
• All hardware, wiring and accessories are included
• The item is returned in resaleable condition

Approved change-of-mind returns may be subject to a restocking fee of up to 20% depending on product condition and packaging.

Original shipping charges are not refundable, and customers are responsible for return shipping costs.

Store Credit

In some cases, HogLights may offer store credit as an alternative to a refund. Store credit may be offered at our discretion for approved change-of-mind returns or where a refund is not otherwise required under Australian Consumer Law.

Store credit is issued to the value of the approved return and can be applied to any future order on the HogLights website. Store credit is non-transferable, cannot be redeemed for cash and must be used within 12 months of issue.

Where your rights under Australian Consumer Law entitle you to a refund, store credit will not be offered as a substitute unless you choose to accept it.

Installed or Modified Products

Products that have been installed, modified or altered from their original condition cannot be returned for change of mind.

This includes products showing signs of installation such as mounting marks, modified wiring, damaged connectors, or missing packaging and hardware.

Installed items may still be eligible for warranty assessment if a genuine manufacturing fault is present.

Electrical Product Testing

Returned electrical products may be tested by HogLights prior to approving a refund or replacement.

If the product is found to be functioning correctly, or the issue is determined to be related to installation, wiring, vehicle compatibility or user error, the return may be declined.

In these situations, a reasonable diagnostic or handling fee may apply and the product may be returned to the customer.

Faulty or Defective Products

If you believe a product is faulty, please contact us with your order number and a description of the issue. Photos or video may be requested to assist with diagnosis.

Depending on the situation, HogLights may:

• Provide troubleshooting support
• Supply replacement parts
• Repair or replace the product
• Provide a refund where required under Australian Consumer Law

Many issues can be resolved quickly with installation checks or configuration adjustments.

Incorrect or Damaged Items

If your order arrives damaged during transit or the incorrect item was supplied, please contact us within 14 days of delivery.

Please include your order number and photos of the product and packaging so we can resolve the issue as quickly as possible.

Return Shipping

Unless the product is faulty or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service. HogLights cannot be responsible for items lost or damaged during return transit.

International Orders

For international orders, customers are responsible for return shipping costs as well as any applicable customs duties, taxes or import charges associated with returning goods.

Shipping charges, customs fees and duties paid on the original order are non-refundable.

Order Cancellations

If you need to cancel an order, please contact HogLights as soon as possible.

Orders may only be cancelled if they have not yet been packed, processed or dispatched. Once an order has entered fulfilment or has been shipped, it can no longer be cancelled and must be handled through the standard returns process outlined in this policy.

If a cancellation request is approved prior to dispatch, a refund will be issued to the original payment method used at checkout.

Special order, supplier order and non-stock items cannot be cancelled once they have been ordered from our supplier.

Refund Processing

Refunds will only be processed after returned goods have been received and inspected by HogLights.

If a refund is approved, it will be issued to the original payment method used at checkout.

Refund Timeframes

Refund processing times may vary depending on the payment provider used at checkout.

Most refunds take approximately 7–10 business days to appear in your account. This timeframe is determined by your bank or payment provider and is outside of HogLights' control.

If you have not received your refund after this period, we recommend contacting your bank or payment provider for further assistance.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact HogLights first so we can resolve the matter quickly.

Initiating a chargeback or payment dispute with your bank or payment provider before contacting HogLights may delay resolution and can incur additional administrative costs.

Where a chargeback is initiated without first attempting to resolve the issue with our support team, HogLights reserves the right to provide all relevant order records, delivery confirmations and communication history to the payment provider as part of the dispute process.

Where a chargeback is found to be invalid or fraudulent, HogLights reserves the right to recover associated administrative and payment processing costs where permitted by law.

Accounts that initiate fraudulent or abusive chargebacks may have future orders cancelled or refused.

Abuse of Returns Policy

HogLights reserves the right to refuse returns where we believe the returns process is being misused or abused.

This includes items that have been intentionally damaged, modified or returned after improper use.

Accounts engaging in repeated or suspicious return activity may be refused future returns.

Contact HogLights

If you need assistance with a return or warranty claim, please contact our team:

HogLights Australia
1/67 Araluen Street
Kedron QLD 4031
Australia

Phone: 07 3350 3000
Email: sales@hoglights.com.au

Last updated: March 2026