HogLights Warranty Policy

Warranty at a Glance

Note: Products from trusted third-party brands are covered under the original manufacturer’s warranty. See Brand Warranty Policies below.

What’s Covered

• Defects in materials or workmanship for the original purchaser.
• Warranty period begins from the date of purchase shown on your receipt (or verifiable order record).
• If your HogLights product stops working due to a manufacturing defect, we’ll inspect it and—once confirmed—replace it at no charge.

Warranty periods

• 7 years: HogLights sealed LED headlamps (7", 5.75", 4.5") and HogLights-branded sealed auxiliary/driving/fog lamps and 12V sealed LED lamp assemblies.
• 2 years: HogLights-branded accent/indicator/DRL/tail/brake lighting and similar small form-factor LEDs.

What’s Not Covered (with examples)

• Accident/impact/abuse (e.g., cracked housings from crashes, crushed/drilled casings, broken mounts from impact).
• Improper installation or wiring (e.g., reverse polarity, bypassed fuses, non-12V supply where not supported).
• Unauthorised modifications or opening sealed housings (any disassembly, resealing, trimming, drilling).
• Chemical damage (e.g., acetone, harsh solvents, ammonia-based cleaners, causing crazing/softening of polycarbonate).
• Cosmetic wear that doesn’t affect function (light scratches, UV fade, minor blemishes).
• Condensation that clears after normal operation (see below).
• Labour/fitment costs (install/remove/diagnostics are not covered by the warranty).
• Commercial/continuous duty abuse (e.g., 24/7 operation far beyond vehicle norms). Recreational off-road and daily road use are covered.

Tip: Clean lenses with mild soap and water or isopropyl alcohol. Avoid harsh solvents.

Condensation vs Water Ingress

Normal condensation (not covered): light mist/fog that clears with heat from operation.

Water ingress (covered if defect-related): visible droplets/pooling, persistent fogging that does not clear.

Normal Condensation	Water Ingress (Covered)
Light mist that clears with use	Droplets/pooling/persistent fogging

How to Make a Warranty Claim

1. Contact us first
   Email support@hoglights.com.au or call (07) 3350 3000 with:

   • Order number or proof of purchase (dealer receipt accepted)
   • Product name/description
   • Description of the fault
   • Clear photos/video of the issue and installation context

2. RMA & return
   We’ll respond within 2 business days with next steps and an RMA if a return is needed.

   • Inbound return shipping to HogLights is at your cost (typical AU parcel $15–$30 depending on size/location).
   • Package safely; include your RMA and contact details.

3. Inspection & decision
   Typical inspection within 3–5 business days of receipt. If a manufacturing defect is confirmed, we ship your replacement free of charge via standard service.

Urgent need? Tell us — we’ll do our best to help.

Proof of purchase: Order confirmation, tax invoice, or dealer receipt. If you’ve lost it, we can often verify via serial/manufacture data — reach out.

International Warranty Support

HogLights supports international customers with the same warranty periods that apply within Australia for purchases made directly from hoglights.com.au:

• 7-Year Limited Warranty – HogLights sealed LED headlights and auxiliary/DRL/fog lighting
• 2-Year Limited Warranty – HogLights accent, indicator, brake, and small-form LED products

Inbound return shipping from your country to HogLights (Australia) is at the customer’s cost. Once a manufacturing defect is confirmed, HogLights will cover outbound shipping of the replacement back to you via standard service.

To minimise unnecessary freight, we may request photos or video to help diagnose the issue before a return is required. For low-value items or clear defects, HogLights may approve a warranty replacement without requiring the item to be returned.

Duties, taxes, or import fees charged by your country are not covered by HogLights and remain the customer’s responsibility for both returned and replacement items.

If you purchased through an international dealer or distributor, please contact the original place of purchase — local warranty terms apply and claims are handled by that seller.

Note: Consumer protection laws can differ by country. The Australian Consumer Law primarily protects Australian consumers; international customers receive this commercial warranty and any rights available under their local laws.

Brand Warranty Policies

For products from trusted third-party brands, warranty coverage is provided by the original manufacturer. Refer to the brand’s warranty policy below:

• Ciro Warranty Policy
• Denali Electronics Warranty Policy
• Rockford Fosgate Warranty Policy
• Hogtunes Warranty Policy
• Soundstream Warranty Policy

More brands will be added as necessary.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is in addition to your rights under the ACL. Nothing here limits or excludes those rights.

Other Important Notes

• Original purchaser only; not transferable.
• Follow the instructions and confirm vehicle compatibility.
• Outbound replacement freight is free for approved warranty claims within Australia.
• Third-party brands: covered by their own manufacturer warranties (see above).

FAQs

Can I get a refund instead of a replacement?
Under the ACL, you can choose a refund or replacement for a major failure. For minor failures, we’ll repair or replace within a reasonable time.

What if my product fails just outside the warranty period?
Talk to us. Your ACL rights may still apply based on the product’s price, nature, and reasonable durability expectations.

Do you cover labour/fitment costs?
No — warranty covers the product only (industry standard).

International orders?
Please contact us before sending anything back so we can advise the most cost-effective path for your location.

Need Help?

We’re riders helping riders. If something’s not right, reach out — we’ll make it right.

Email: support@hoglights.com.au
Phone: (07) 3350 3000