SW-Motech Warranty Policy

GUARANTEED SW-MOTECH

Why do we provide this guarantee of durability? Because we are sure that our cases, bags, protective products and attachments can do a lot and endure a lot. Before they are ready for mass production, our products go through a whole series of test procedures: We spray bags with water for six weeks at a time and let artificial sunlight shine on them for over a month. Our testing machines shake daily for more than four weeks on a side carrier, and do so in different situations and with changing frequencies. A robot opens a lock 400 times a day for two weeks. If the fabric color is unchanged and everything in the bag is dry after all that, if weld seams live up to their name even after the test and the lock still does what it should, then we are satisfied. Almost satisfied – because we also check our products after production before they go to the warehouse. We suck the air out of our aluminum cases and measure whether new air flows into the suitcase somewhere. If so, then this case does not get sold.

Our products are known for their longevity and precise craftsmanship – some of our aluminum cases have been on the road in all parts of the world for more than ten years now and still do what they do best: keep lots of luggage safe, clean and dry during transportation. That is our understanding of sustainability. The 5-year warranty is valid for all products starting in 2020 that are bought directly from SW-MOTECH. When purchasing through one of our authorized dealers, the warranty is three years. Our warranty of up to five years can only be claimed under normal usage and in the event of material or manufacturing defects. This applies, for example, to loosened seams, torn handles or broken welds. It applies to sales in Germany, Austria, France and Spain. We have described the exceptions in detail in the extensive warranty conditions on our website.

 

 

Warranty statement

Die SW-Motech GmbH & Co. KG grants a durability guarantee for products from the date of purchase on 01/01/2020 under the following conditions and to the extent described below.

We guarantee the buyer the faultless durability of our products.

The guarantee only applies to goods purchased from SW-MOTECH GmbH & Co. KG directly or from an authorized dealer.

The guarantee can only be invoked if the product was used in a normal and proper manner. The guarantee only applies to Germany, France, Austria, Spain and Italy.

We grant the durability guarantee for a period of five years from the date of purchase for items purchased from SW-MOTECH GmbH & Co. KG were purchased directly and for a period of three years from the date of purchase for items purchased from a SW-MOTECH GmbH & Co. KG were bought.

Warranty service

The guarantee provided by SW-MOTECH GmbH & Co. KG consists exclusively in the fact that in the event of a defect occurring within the warranty period, we will, at our discretion, repair the product free of charge for the purchaser or replace it with a corresponding or similar and equivalent product free of charge.

Costs and expenses incurred by the purchaser for assembly, transport, dispatch and failure are not covered. In addition, any consequential costs, consequential losses and damages are excluded from the warranty.
The purchaser can exercise the rights arising from this guarantee by notifying SW-MOTECH GmbH & Co. KG or the authorized dealer within the warranty period.

The defective purchased item must be sent or handed over to the seller in a complete and cleaned condition. The buyer must provide proof that the defect occurred within the warranty period. This proof can specifically be provided by presenting the proof of purchase.

Warranty exclusion

The warranty is expressly excluded in the following cases:

    • Damage due to improper assembly or handling
    • Damage due to inadequate care and maintenance
    • Damage due to wear or overload
    • Damage due to falls, accidents or mechanical damage
    • Articles no longer in their original condition
    • Damage caused by the addition to or modification of parts not supplied by SW-MOTECH GmbH & Co. KG
    • Corrosion due to damaged surfaces/coatings
    • Bleaching of colours and surfaces (fading)
    • The following products are expressly excluded from warranty:
      • B-Stock
      • Seat cushions, rubber parts, luggage nets
      • Locks and Keys
      • Clasps and fastening straps, zippers
      • Products from other manufacturers
      • Electrical/electronic components

Legal rights

In addition to and alongside the rights arising from this guarantee declaration, the purchaser is entitled to the applicable legal warranty rights. The legal warranty rights are not limited by this guarantee declaration.

 

Current as at 22nd May 2023, please refer to the original warranty statement at https://sw-motech.com/en/Infos/warranty.htmÂ