HogLights COVID-19 Policy – HogLights Australia
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HogLights COVID-19 Policy

As the world is responding to COVID-19 in order to contain and cure the virus, we have a social responsibility to ensure the health and safety of our team and you - our awesome customers.

At present we are operating “Business as Unusual”!

Our warehouse, shopfront, workshop and office are all closed to the public. This means that:

  • All orders will be shipped
  • Pick ups are not available
  • Installs are not available
  • We are still shipping orders as normal
  • Our warehouse is being regularly sanitized
  • Some high-demand products may have a slight delay (usually not more than 14 days extra)


We are still on-call by phone, email or messenger to answer all your enquiries, place orders for you and provide after-sales support.

We are still able to fill dealer orders.

You can get HogLights from your local dealer (pending their arrangements).

Our online store is still trading 24/7.

If you’ve got some spare time, why not work on your bike! Let’s light up your ride!


CUSTOMER EXPERIENCE
Our entire HQ team is working from home for the coming weeks but we’re still here to answer all your questions via email, live chat, DMs and phone.


ORDER PROCESSING
Our Warehouse is processing orders as normal while they continue to maintain a high standard of hygiene & safety by using face masks and gloves, sanitising equipment and implementing precautionary in-house protocols.

SHIPPING
International and domestic orders are also processed as normal however there may be slight changes to how you receive your parcel such as removal of ‘signature on delivery’ service from some of our service providers to minimise the risk of spreading the virus. Some countries under mandated quarantine may also experience shipping delays.

AUSTRALIA
Your parcel may now be delivered without signature to minimise contact and spread of the virus. However, if you are required to pick up at your local post office, you will still need to present but the staff member will sign on your behalf. For more detailed information, please see the Australia Post / StarTrack policy here

INTERNATIONAL
DHL provide the option to have no contact where the driver will scan on your behalf and will provide information on the location of your parcel. Please also note that orders will be processed as normal from our Distribution Centre but depending on the country quarantine policies of your country, there could be potential delays. For more detailed information, please see DHL Express policy here


Disclaimer: This policy and our service promise may change from time to time depending on the rapidly changing impact of the outbreak of Coronavirus (COVID-19) on our operations and our service providers. We will continue to update our policy and inform you on how this impacts your orders to the best of our ability.